Join us today

Job description

• Provide technical support for VuDrive – Jungo’s aftermarket product and cloud platform
• Support VuDrive customers in the US
• Respond to and resolve technical issues via email/phone
• Open support tickets
• Maintain a high level of customer satisfaction
• Communicate common & problems unique to the Product, R&D, and QA teams, and collect issue resolutions
• Proactively follow pilots, and customer reports, find technical issues, and verify constant information flow to customers
• Work closely with Customer Success team manager
• Report to North America Head of Sales

Job Requirements

• 1st degree student

• English Primary fluency / bilingual proficiency – A MUST

• Previous experience in Customer Support role – Advantage
• A positive approach when interacting with customers is crucial
• Proactive 
• Tech oriented
• Availability to work in USA market hours: Monday – Thursday 16:00- 24:00 (Israel time), Friday Flexible hours   

Job scope

• Location: Hybrid
• Suitable for students
• Working from Israel on U.S. time (evening & night shifts + Fridays)

We’re on the lookout for an enthusiastic QA Engineer to become a valuable part of our team, contributing to the development of a fantastic Driver monitor system at a company that prioritizes quality. You’ll have the opportunity to help perfect the company’s QA efforts and affect our customer’s experience. You will be

involved in all stages of development including planning, testing, and up to production

You will be responsible for expanding the existing QA capability and work closely with

R&D to verify defects are found and corrected efficiently.

You will be responsible define clear test plans that cover all use cases and scenarios and testing multidisciplinary Embedded Systems (SW/HW) features, starting from

integration till end-to-end functional testing

Requirements:

• At least 2 years of experience in as a software tester testing multidisciplinary Embedded Systems 
• Experience designing and managing QA procedures
• Ability to create clear, concise, and comprehensive test plans and test cases
• Experience in the creation and installation of test environments
• Experience working with Windows/Mac OS/Mobile devices

• Experience working with Linux
• Working knowledge of test management tools, such as JIRA
• Knowledge with SQL
• Strong English written and verbal communication skills
• Ability to switch tasks regularly
• Team player as well as being able to take full ownership and work independently
• Strong analytical and problem-solving skills with the ability to analyze technical specifications in-depth
• Understanding of Software Development Release cycles and processes
• Self-driven and have great attention to details
• Passionate about high quality products, and ways to improve product test coverage
• Driver’s License

Advantage 

• Experience with automation testing
• Experience coding in Python
• BSC in computer science or similar