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As a vibrant and fast growing company, developing cutting edge technologies, we are seeking talented people who believe in their ability to make a difference.
We offer the opportunity to grow and discover how far your talents can take you!

Customer Success & Support – North America

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Job description

  • Provide technical support for VuDrive – Jungo’s aftermarket product and cloud platform
  • Support VuDrive customers in the US
  • Respond to and resolve technical issues via email/phone
  • Open support tickets
  • Maintain a high level of customer satisfaction
  • Communicate common & problems unique to the Product, R&D, and QA teams, and collect issue resolutions
  • Proactively follow pilots, and customer reports, find technical issues, and verify constant information flow to customers
  • Work closely with Customer Success team manager
  • Report to North America Head of Sales

Job Requirements

  • 1st degree student
  • English Primary fluency / bilingual proficiency – A MUST
  • Previous experience in Customer Support role – Advantage
  • A positive approach when interacting with customers is crucial
  • Proactive 
  • Tech oriented
  • Availability to work in USA market hours: Monday – Thursday 16:00- 24:00 (Israel time), Friday Flexible hours   

Job scope

  • Location: Hybrid
  • Suitable for students
  • Working from Israel on U.S. time (evening & night shifts + Fridays)

Apply

    Didn't meet all the requirements? No problem, nobody's perfect!
    We prioritize hiring people, not just skills. Feel free to apply and join us in making each workday meaningful. Send your resume to:
    T +972-9-9708607

    What people say

    Opportunity to learn something new almost everyday
    At Jungo, not only do I feel like having a huge impact on the product, but I also get the opportunity to learn something new almost everyday.


    Gili Shamo
    C Software Engineer
    Never been happier
    "Been working at Jungo for a few years and have never been happier with the workplace. Best people in the market interpersonally and professionally wise".


    Evgeny Moss
    Director of Sales & Product
    Encouraged to take initiative
    I thrive in Jungo's environment of professionalism, collaboration, where I'm encouraged to take initiative and contribute fresh ideas to create the best possible product.


    Noa Lesin
    Customer Support & Success
    So much to learn and research
    We solve challenging problems that touch multiple domains of expertise, there is so much to learn and research.


    Joseph Jubran
    Algorithm Engineer
    Top-notch
    "Working in Jungo’s R&D is like being in a tiny elite unit. Everyone is top-notch, knowledgeable, experienced and someone you can learn from. This brings out the best in everyone."


    Uriya Bartal
    WinDriver R&D Team Leader
    Genuine family atmosphere
    It feels like a genuine family atmosphere, not just a cliché.


    Daniel Bar
    WinDriver CSM

    Why work at Jungo?

    Jungo is an industry leader in the auto-tech industry

    Work

    We build smart software for safer vehicles.

    Big challenges? We love them.

    If you're smart, curious, and ready to shape the future of mobility — you’ll fit right in.

    Life

    We’re serious about fun.

    Table tennis gets intense. Pilates? Yep, we stretch together.

    Good vibes only.

    Balance

    Hybrid. Flexible. Family-friendly.

    We respect your time — in and out of work.

    Hard work is noticed. And rewarded.

    Because balance isn’t a perk. It’s a promise.

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