Frequently Asked Questions
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FAQs
VuDrive is an advanced driver monitoring and fleet management system that helps improve safety, detect risky behavior, and optimize operations using real-time video analytics and telematics data.
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To install your new VuDrive device, follow our step-by-step guide, starting here →
No. Anyone can follow our step-by-step guide, starting here →
The system will stop reporting data, and a red flashing LED light will indicate that the device is no longer connected. At this point, you should try and drive to a different location that might have a stronger signal and make sure that there is a SIM card inserted in the device.
Yes, VuDrive supports electric and hybrid vehicles.
VuDrive includes an in-cabin camera for driver monitoring and a road-facing camera to capture safety events. The device also includes an accelerometer and gyro for precise driving behavior monitoring.
To reset the VuDrive device, insert a pin into the reset button slot located on the top of the device, just beneath the cable entrance cap. This will reboot the device without erasing any configuration settings. If issues continue after the reset, contact support for further troubleshooting assistance.
VuDrive detects Distraction, Eyes off the road, phone usage, smoking, camera Blockage, and seatbelt violation (depending on the model) using AI.
It also detects harsh braking, acceleration, and cornering using a G-sensor.
Yes. VuDrive records video in two main ways:
– Event-Triggered Clips: When a safety event occurs (e.g., harsh braking or sudden turns), a short video clip is automatically saved to the SD card and uploaded to the cloud.
– Full Trip Video Playback: Even if no events were triggered, you can access video recordings of full trips. These are available on demand under the “Video” tab of the trip page and are segmented into 10-minute intervals.
Using facial recognition and head pose estimation algorithms via the in-cabin camera.
An audible alert is issued in real time. Events are also logged for later review.
Yes. VuDrive complies with relevant privacy regulations. Feel free to browse our privacy policy here.
Go to https://vudrive.net/ and enter your username and password. If you don’t have a username yet, please contact your reseller or contact our support at: [email protected]
Watch the video here→
- Go to https://vudrive.net/
- Click on Forgot Password and then enter your email.
- You will receive an email with a link to reset your password. Click on “Reset My Password” (Be sure to check your spam folder, the email is sent from this address: [email protected])
- Enter your new password and confirm it on the second line. (Please choose a strong password – the password has to be at least 8 characters, including one uppercase letter, one lowercase letter, one number, and one special character (such as !,)
- Click on Update and then Back to Login.
You can view trip history and driver behavior by navigating to the “Trips” and “Events” sections under Activity Tracking in your dashboard. These sections allow you to review past trips and safety-related events. To find specific data, you can filter results by entering a vehicle’s plate numbe
Yes, you can export PDF or Excel reports from the “Reports” tab on the fleet’s page.
Yes. It’s available for Android on the Play Store.
For IOS users, just go to VuDrive.net from your Safari or Chrome browser. The platform is compatible with mobile browsing.
Go to “Feet Management” > “View” > “Events Configuration” to customize events configurations.
Trip and event data are uploaded every few seconds to ensure real-time analysis. The live map is updated every 30 seconds.
VuDrive monitors both driving patterns- such as acceleration, hard braking, and high speed- and driver behavior, including distraction, eyes off the road, and seatbelt usage.
Resellers can view the entire events list and choose whether to turn off/on certain events by going to Fleet Management -> Fleets -> Choosing a specific fleet -> Going to “Events Configuration” tab and toggling the events on/off.
VuDrive’s algorithm takes into consideration the number of safety events and the severity of each event to determine the driver’s safety score.
Yes, VuDrive has an API that can be used for integration. Contact Us via the Help Center for more information.
Event data is stored for 13 months by default. The media, however, (images and videos) will be stored for two months.
Only authorized fleet admins and managers with platform access.
Yes, all data is encrypted at rest and in transit.
Yes. If a fleet manager wants to grant a driver access to the system, they simply need to enter the driver’s email on the driver’s page. This will create a user account for the driver, giving them access to view only their trips.
For these types of actions, please contact your reseller directly.
You can contact us via email at [email protected]. Resellers are welcome to use our Support Portal.
For these types of actions, please contact your reseller directly
For these types of actions, please contact your reseller directly
Updates are done automatically as long as the device is connected to the internet.
