Join us today

About WinDriver:
WinDriver is a leading driver development toolkit for PCI/PCIe/USB devices, enabling engineers to develop and test drivers quickly without deep kernel knowledge. Our customers are global hardware companies, FPGA developers, and embedded engineers who rely on WinDriver for efficient development, testing, and integration.

About the Role:
We are looking for a proactive and technically skilled Solutions Engineer to strengthen our relationship with customers, ensuring they gain maximum value from WinDriver. This role combines technical expertise, customer engagement, and data-driven insights to improve adoption, retention, and customer satisfaction.

Key Responsibilities:

• Deliver technical webinars and live training sessions (in English) to educate customers and prospects
• Provide hands-on technical support, including handling support tickets and troubleshooting PCI/PCIe/USB driver development with WinDriver
• Conduct onboarding sessions for new customers to accelerate time-to-value
• Collaborate with Sales and R&D teams to identify upsell opportunities and reduce churn
• Monitor customer health metrics and provide regular reporting on adoption, satisfaction, and risk signals
• Assist with technical content creation (blogs, knowledge base articles, guides, release notes)
• Gather and analyze feedback from customers to improve WinDriver documentation and product roadmap
• Support POC (Proof of Concept) projects for product’s roadmap
• Coordinate with R&D on escalated support cases and feature requests
• Act as the voice of the customer internally, ensuring their needs influence product development

Requirements:

• Strong technical background with knowledge in programming languages (such as C/C++/C#/Java/Python).
  
• Technical Bachelor’s degree
• Knowledge in PCI/PCIe/USB protocols, driver development, or embedded systems – a plus
• Experience with various operating systems, such as Windows/Linux/MacOS
• Excellent communication skills in English (both written and verbal)
• Experience with customer-facing roles such as technical support, field application engineering, or customer success – a plus
• Ability to explain complex technical concepts to both engineers and decision-makers
• Proficiency in analyzing customer data to identify adoption patterns, risks, and churn signals
• Strong organizational skills, with the ability to manage multiple customer accounts simultaneously
• Experience creating technical training/webinar materials
• Team player personality
  

Nice to Have:

• Experience with Virtual Machines
• Familiarity with FPGAs, RTOS or GPU acceleration
• Experience in SaaS, SDK, or developer tools environments
• Background in B2B software serving hardware/semiconductor industries

Job description:

Are you a proactive communicator who thrives in a fast-paced environment?
Do you have a passion for building long-term client relationships and a drive for business
growth?

At Jungo, we are at the forefront of developing cutting-edge accident prevention systems.
We are looking for an energetic Customer Success, Support & Pre-Sales Specialist to join
our team and help us deliver world-class service to our B2B clients in Israel and the U.S.

This is a dynamic position that blends high-level customer support with strategic pre-sales
and relationship management. You will be the face of the company for our Local and global
partners, ensuring they receive timely support while identifying new opportunities to
expand our business impact.

Job responsibilities:

• Owning Full Customer Cycle: From pre-sale through onboarding, driving adoption,
  renewals and expansions
• Customer Support: Provide responsive and professional support to our B2B clients in
  Israel and abroad, track and manage support tickets, requests, and internal follow-
  ups
• Client Communication: Maintain ongoing communication with customers via phone
  and email
• Drive Growth: Conduct outbound calls to potential clients and expand business
  activity with existing partners
• Build Relationships: Cultivate long-term connections and ensure high levels of
  customer satisfaction and retention

Requirements:

• 1-2 years of experience in customer facing roles (service, sales, support) and working
  with international clients is preferred
• High-level proficiency in both Hebrew and English (verbal and written) is a must
• Exceptional interpersonal skills with a service-oriented and proactive “can-do”
  attitude
• Full proficiency in Microsoft Office. Familiarity with HubSpot and Jira is an
  advantage

Position Details:

• Type: Full-time
• Flexibility: Flexible working hours, including some evening shifts to support our U.S.
  operations