Job description
- Provide technical support for VuDrive – Jungo’s aftermarket product and cloud platform
- Support VuDrive customers in the US
- Respond to and resolve technical issues via email/phone
- Open support tickets
- Maintain a high level of customer satisfaction
- Communicate common & problems unique to the Product, R&D, and QA teams, and collect issue resolutions
- Proactively follow pilots, and customer reports, find technical issues, and verify constant information flow to customers
- Work closely with Customer Success team manager
- Report to North America Head of Sales
Job Requirements
- 1st degree student
- English Primary fluency / bilingual proficiency – A MUST
- Previous experience in Customer Support role – Advantage
- A positive approach when interacting with customers is crucial
- Proactive
- Tech oriented
- Availability to work in USA market hours: Monday – Thursday 16:00- 24:00 (Israel time), Friday Flexible hours
Job scope
- Location: Hybrid
- Suitable for students
- Working from Israel on U.S. time (evening & night shifts + Fridays)